Saturday, October 17, 2009

The Power Of A Two-Letter Word

Dear Friends,

There will always be someone out there who’s going to ask you to do something you don’t have time to do or something you can't do.

In an effort to please everyone, you may say “yes.” This is a recipe for increasing your stress, and falling short of completing any obligation well.

So everyone, including you, might be better served if you invoke that powerful, two-letter word and just say “no.”

How can you do that?

Start with this advice and today's tip:

Don’t say anything when you’re on the spot. Take some time to think it over. It’s OK to say, “Let me get back to you about that this afternoon.”

Be direct. Tell the truth about why you can’t do what’s asked of you. There’s no need to make up what might be deemed a “better” reason.

Be polite, but firm. Don’t build false hope about what you can do. Don’t say, “I’ll try.” You’ll just worry about squeezing the request into your schedule or how you’re going to say in the end that you didn’t get it done.

Suggest alternatives.
Perhaps you know of someone who has the time or is better suited to fulfill the request. Or perhaps you yourself will have time in the future.
If so, say, “Bob may be the better person to help you, lets call him together” or, “I don’t have time to do that this week, but I can do it next Thursday if you can wait.” Be honest, though.
This tactic shouldn’t be used merely to get the person off your back or to postpone an inevitable “no.”

I invite you to consider the memorable scene in the classic movie "Miracle on 34th Street" when Kris Kringle, as Santa Claus at Macy's, refers a customer to Gimbals, a "rival" department store because he knows that the customer would find the exact item they are looking for right there.

Kringle recognizes that it is in Macy's best interests to serve the needs of the customer... even if it means losing the sale to another retailer. He knows that he is building a reputation among his customers that Macy's is the first place to shop. If Macy's doesn't have it, they will know who does.

Remember is always in your best interests to server the needs your customer or client, even if that means saying "NO".

Thanks for spending 3 minutes with me...
The best is yet to be!

On Your Team
Jeffrey Stanton ITI, CLC, CNE, CSSN, WOW
Your Trusted Advisor For Life

One of the fastest ways to build a successful business is by training. Now, with me, I like to invest significant time immersing myself in training, while some people prefer to take it in bite-size chunks. Whatever your preference is, now is the best time to contact me.

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